Returns & Refunds

Because our skins are custom-cut per order and are a hygiene/adhesive product, we're unable to accept returns once a skin has been applied. That said, we want you to be happy with your order — please read the cases below where we'll make it right.

1. Damaged or defective on arrival

If your skin arrives damaged, misprinted, or defective, message us on WhatsApp within [48 hours] of delivery with photos of the issue and your order details. We'll send a free replacement or a full refund.

2. Wrong item received

If we shipped the wrong console model or design by mistake, let us know within [48 hours] of delivery and we'll replace it at no extra cost, including return shipping if needed.

3. Change of mind

As skins are made to order, we're currently unable to accept returns or exchanges for change-of-mind purchases. Please double check your console model before ordering — message us on WhatsApp first if you're unsure which skin fits your device.

4. Refund method

Approved refunds are issued using the same payment method used for the original order, and are typically processed within [5–7 business days] of approval.

5. How to request a return or refund

Message us on WhatsApp from our Contact page with your order details and the issue — we'll take it from there.

This is placeholder content — replace the bracketed timeframes and adjust the policy to match how you actually plan to handle returns.